Support

Write to support@chopp.app and a person will answer. You can also reach us from the app under Profile.

Chopp isn’t blocking my apps

Chopp enforces limits through iOS Screen Time. Check that Screen Time is on under Settings → Screen Time and that Chopp still has access. If you removed the permission, open Chopp and connect Screen Time again.

I was blocked. Do I have to pay?

No. Stopping is always free. Reaching a limit never costs anything by itself. You only pay if you choose to buy extra time and confirm it in Apple’s purchase sheet.

How do I change my limits or my price?

Open the limit in Chopp and edit it. If you turned on a commitment lock, changes reopen when the lock ends.

How do I get a refund?

Extra time is bought through Apple’s In-App Purchase, so Apple handles refunds. Request one at reportaproblem.apple.com.

Where does the money go?

Extra time is paid to Chopp and is not a donation. Chopp donates 70% of its net revenue from extra time (after Apple’s commission, VAT and refunds), in its own name, to the charity you choose, at least quarterly.

How do I delete my account?

In Chopp, go to Profile → Delete account. This deletes your account, your limits and your usage data. Some purchase records are kept where the law requires it.